A Note to
About COVID 19
Planning for Back to Business
President | COO
As it is in your business, the greatest priority for Superior Press is the safety and health of our employees, our clients, and the communities we support. Our hearts go out to those who are struggling with the virus, and our wish is that all may have a speedy recovery.
While many of us are still wrestling with “social distancing”, masks, and remote workers, the conversation is beginning to shift and focus on “re-opening”. Have you been thinking about this topic…beginning to plan for “what’s next”?
We have too! We have also been reading several smart publications on what “Back to Business” may mean for us. What will be the “New Normal” for our companies and especially for our business Clients as we move from “Safe at Home” to opening our doors?
- Will the recovery be a V shape, or a long slow climb?
- Will it be over the next several months, start in Q3, or into next year?
- As always…there is a worst case scenario, an optimistic outlook… and something in between
- Have our Clients been forced to adopt technology so quickly (think Zoom & Teams) that this will be how many client facing conversations will occur in the future?
We’ve added a new section to our COVID-19 Update…RESOURCES: Back to Business..and we’ve added a number of articles we’ve been reading on the topic. We hope you find this section and some of the articles helpful.
As always, our team is here to help! Let us know how we can help you plan for “What’s Next” and continue to support you and your clients in any way we can.
Together we will get through this!
- Superior Press is open for business Monday – Friday from 5:00am to 6:00 pm PDT. Our Client Services Team can be reached at 1-888-590-7998
- 85% of our orders are shipping the SAME DAY—at pre-COVID performance levels! We are meeting all our Service Level Agreements (SLAs)
- United Parcel Service (UPS) continues to pick up from our facilities and ship to our customers in all 50 states and international to all open businesses and residences
- While UPS suspended their UPS Service Guarantee (3/24/20) for all U.S. origin shipments at any service level, our clients are not currently reporting any significant service issues or shipment delays
- Remote Deposit Check Scanners—RDCs have become even more important during COVID “Safe at Home.” Clients are working remotely, and find the convenience of scanning their checks, saving a Bank trip, all while their deposits arrive the next business day a huge help!
Resources: Back to Business
What will be the “New Normal” for our companies and especially for our business Clients as we move from “Safe at Home” to ”Back to Business”?
We pulled together some of the articles we have been reading as we created our plans. We hope you find the information helpful for your teams. It ranges from Economic forecasts …see “Macro Trends” to “Safeguarding the Banking workforce” to “Re-making the banking customer experience” to the “Roadmap to Recovery” created for the Nation’s Governors as they prepare to re-open.
Let us know what we have missed. We look forward to hearing from you!
Macro Trends Group
“We have been monitoring developments in science, policy, and economics to identify the range of outcomes that business leaders can potentially anticipate. The underlying health crisis will drive a set of policy actions and social/behavioral changes, which will impact potential economic and business outcomes.”
Shaping and safeguarding the banking workforce after COVID-19
Banks can respond to this moment and reshape their workforce norms and culture to come out stronger than before.
The future is not what it used to be: Thoughts on the shape of the next normal
“The coronavirus crisis is a world-changing event. Here are seven elements for business leaders to consider as they plan for the next normal.”
Remaking banking customer experience in response to coronavirus
In the context of COVID-19, banks can better serve customers in distress by enhancing support in the use of digital tools and new products and services.
Roadmap to Recovery
April 21, 2020
From the beginning of the pandemic, governors have played a central role in leading the response to COVID-19. With the number of infections beginning to plateau, governors now must guide their states to reopening gradually and safely. This publication outlines the 10 steps recommended for each state to prepare to Open for Business.
How payments can adjust to the coronavirus pandemic—and help the world adapt
“The challenges are immediate, with long-term implications for global, regional, and local economies—and for the payments industry itself. Here’s what to expect…”
Financial Services Practice: Leading a consumer bank through the coronavirus pandemic
“The implications of the COVID-19 crisis are profound for our consumer and small-business banks, and the steps they take now will shape operations long into the future. Here is where to".
Retail Practice: Delivering when it matters: Quick-service restaurants in coronavirus times
“The pandemic has hit many quick-service restaurants hard. Here’s how they can respond to the crisis and prepare for what comes next."
From Surviving to Thriving: Reimagining the post-COVID-19 return
“For many, the toughest leadership test is now looming: how to bring a business back in an environment where a vaccine has yet to be found and economies are still reeling."
MANUAL & COMPUTER CHECKS, DEPOSIT SLIPS, CASH VAULT BAGS & SUPPLIES:
- 85% of all Treasury orders are shipping SAME DAY! These orders are Standard check formats and deposit slips for small quantity orders that do not require proofing or artwork.
- We have waived all rush fees for standard products.
- Cash Vault Bag and Treasury Supplies are in stock
- UPS is fulfilling shipments at normal rates to business addresses and delivering to residential addresses for an additional cost.
- No Supply Chain Inventory issues
CALL: 888-590-7998 | HOURS: 5:00 AM to 6:00 PM PDT
REMOTE DEPOSIT CHECK SCANNERS AND BRANCH AUTHENTICATION HARDWARE:
- Same day shipment to all contracted bank clients on RDC scanners if received by 2:00 pm PDT.
- 85% of all orders now ship the SAME DAY!
- In Stock with all major manufacturers: Panini, Digital Check, RDM, Epson.
- No Supply Chain Inventory issues
CALL: 888-234-9425 | HOURS: 5:00 AM to 6:00 PM PDT
SMART SAFES, RECYCLERS AND CASH COUNTERS:
- Stock available on all Cash Counters and shipping is next day.
- Smart Safes and Cash Recycler Equipment Supply Chain is strong and available for all our Tidel products.
- Contact Patrick Smith at email@example.com for immediate needs
- Installation: It’s now business as usual with regional installation no longer a concern. All installers are using face masks, gloves and following all safe distancing precautions during site surveys and installations
- No Supply Chain Inventory issues
CALL: 877-465-6294 | HOURS: 5:00 AM to 6:00 PM PDT
*Refers to business days
Frequently Asked Questions
Is COVID-19 contractable via a cardboard shipping box or a plastic shipping bag?
As with much of this virus, the short answer is no one truly knows. According to the WHO and CDC, “the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. If there is a concern, disinfecting the shipment or using protective apparel when unwrapping the container will reduce the risk of exposure.” As a result, we are having our employees wear protective gloves, spray incoming returns or scanner RMA’s with disinfectant and placing them in quarantine prior to working on them. More information can be found on the UPS website regarding package safety measures: https://www.ups.com/us/en/about/news/important-updates.page.
Current UPS policy states if the location is closed, UPS will hold your shipment and attempt to complete the delivery at a later date, if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender. To limit undeliverability impact, our customer service agents are double and triple checking shipping information and business operation times for all phone and email requests. If there is a possibility of undeliverability, we will reroute the package prior to shipment. Due to the secure nature of our packages, shipments to alternative addresses and residences cannot be left on porches and front doorsteps. UPS signature guidelines, which we require, are being temporarily adjusted for all shipments within the United States. UPS’s goal is to minimize physical interactions and, therefore, customers may be asked to verify a recipient’s identity in a manner in lieu of a physical signature.
Your clients are sharing concerns about susceptibility of being hacked or victims of ransomware during these business disruptions. With companies scrambling to accommodate employees working remote, setting up VPN’s, and firewall configurations, the risk for phishing attacks and ransomware are heavy on your client’s minds. We are reassuring them that Superior Press is a SOC II compliant company with strict policies and guidelines that are audited each year by our bank clients, ensuring our adherence to strict information security policies.
SLAs & Business Continuity
While our production, print and operations teams are staffed and on site to meet your needs, we have also activated our Business Continuity Plans and moved many of our Client Services Team members home with Superior Press secured Laptops and secured VPN access to continue to support you remotely.
We are actively monitoring the situation and adhering to all WHO and CDC guidelines. We will continue to update you on this site on a regular basis.
We also realize you may have additional concerns about our SLAs and business continuity issues, so we have addressed these issues below:
SLA’s and Business Resumption
There is currently no expected interruption of services and product delivery. Our current supply chain evaluation and vendor review has not shown any weakness in the recent 60-day order trends. We have taken added steps to ensure package handling safety for our employees. If package handling is determined to be an elevated risk to our employee’s safety, we will adjust Service Level Agreement’s around Scanner RMA’s and Repair timelines.
Compliance and BCP Pandemic Documentation
We are operating under our business continuity plan, while continually upgrading policy changes as the situation requires. If you, or your Institution, would like a copy of our BCP -Pandemic Plan, please email: Patty Cahill, Risk & Compliance Manager at firstname.lastname@example.org
We have restricted all travel for our employees at this time. In addition, we have closed our facility to all client visits, shipping will call’s, visitors, and non-critical support vendors. Teleconferencing and video conferencing will be our communication vehicle for the time being.
Daily activity and order volume remain consistent. We have not experienced a material drop-in order activity and have seen a slight increase in RDC scanner shipments. It is likely many business clients and bankers are deploying scanners to additional locations or signing up for our service rather than carrying check deposits to a bank branch. Please let us know if we can help you with information or a quotation for an RDC—Remote Deposit Check scanner.
Safety of Cash – International Currency Association References
March 27, 2020
ICA REFERENCES ON CASH & PANDEMIC
"The ICA is concerned by the rise of misinformation regarding the use of banknotes and coins as the effects of the Coronavirus (COVID-19) pandemic. The ICA would therefore like to refer to the following statements and references from medical and cash experts".
View the full PDF reference here.
Department of the Treasury
MEMORANDUM FOR FINANCIAL SERVICES SECTOR
March 22, 2020
SUBJECT: Financial Services Sector Essential Critical Infrastructure Workers.
The financial services sector is identified as Critical Infrastructure Sector by the Department of Homeland Security (DHS). The attached DHS guidance, dated, March 19, 2020, identifies the essential critical infrastructure workers during the COVID-19 response emergency, and provides guidance to State and local officials as they work to protect their communities while ensuring continuity of critical functions to public health and safety, as well as economic and national security.
Consistent with the President's guidelines, "ifyou work in a critical infrastructure sector, as defined by the Department of Homeland Security, you have a special responsibility to maintain your normal work schedule. " The Essential Critical Infrastructure Workforce for the financial services sector includes workers who are needed to process and maintain systems for processing financial transactions and services, such as payment, clearing and settlement services, wholesale funding, insurance services, and capital markets activities; to provide consumer access to banking and lending services, including ATMs, movement of currency (e.g. armored cash carriers); support financial operations, such as those staffing data and security operations centers; and, key third party providers who deliver core services. These individuals are critical to maintaining safe and efficient financial services and ensuring citizens have access to these services that are necessary to conduct their daily lives.
Companies aligned to the essential critical infrastructure worker definition are expected to maintain their operations and work schedules. Everyone should follow guidance from the Centers for Disease Control and Prevention as well as State and local officials regarding strategies to limit disease spread. We are dedicated to working closely with all of you to ensure the safety of the workforce and ensure the continued operations of the financial services sector in support of our Nation's economy.
UPS Service Guarantee
Impact of the Coronavirus on our Service Guarantee
Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.
Suspension of Service Guarantee
Effective March 24, 2020 and until further notice, the UPS Service Guarantee is suspended for all U.S. origin shipments (U.S. Domestic and International) at any service level. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations while continuing to meet the service levels you have come to expect. We are committed to continue operating globally except where constrained by government restrictions.
Prior to shipping, please check to see if your recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.
For your convenience, The UPS Store and UPS Access Point locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.
Signature Suspension Notification
To help promote the safety of our employees and customers, UPS signature guidelines are being temporarily adjusted for all shipments within the United States, with the exception of Adult Signature Required (ASR) shipments. Our goal is to minimize physical interactions and, therefore, customers may be asked to verify a recipient’s identity in a manner in lieu of a physical signature.
Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions
Postal Service Industry Alert
March 18, 2020
The United States Postal Service is closely monitoring the Coronavirus Disease 2019 (COVID-19) situation and continues to follow strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments. The CDC has information available on its website at https://www.coronavirus.gov that provides the latest information about COVID-19. We are sharing the CDC’s guidance to our employees via stand-up talks, employee news articles, messages on bulletin boards, videos and an intranet site directly to employees and within USPS workplaces. The CDC (https://www.cdc.gov/coronavirus/2019-ncov/faq.html), the World Health Organization (https://www.who.int/news-room/q-a-detail/q-a-coronaviruses), and the Surgeon General have indicated that there is currently no evidence that COVID-19 is being spread through the mail.
The Postal Service has so far experienced only minor operational impacts in the United States as a result of the COVID-19 pandemic. We do continue to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. In addition, customers may see delays in mail and packages destined to China as well as from China, as well as to and from European countries subject to restricted passenger airline travel. The Postal Service is undertaking all reasonable measures to minimize the impact to our customers.
In addition, the Postal Service is an essential service for purposes of its compliance with state or municipality shelter-in-place orders or other social distancing restrictions. The Postal Service delivers medications, social security checks, and is the leading delivery service for on-line purchases. The statute that created the Postal Service begins with the following sentence. “The United States Postal Service shall be operated as a basic and fundamental service provided to the people by the Government of the United States, authorized by the Constitution, created by an Act of Congress, and supported by the people.” 39 U.S.C. §101(a).
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